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FAQ's

Can I see a preview of my portrait before it’s ordered? 

All of our pet portraits are created after they are ordered. Because of this we do not offer a real-time preview generator of your personalized portrait. We do however send a proof to you once the portrait is ready for printing. You have 24 hours to preview and approve it or to make any changes. If after 24 hours we do not hear back from you either requesting a change or to approve your portrait, we will send your order to fulfillment. 

How long does it take once I place an order?

Generally it takes us 2-3 days to design your order. After we design it, it goes to printing and fulfillment. You'll typically receive your order within 5 to 14 business days depending on where you live. We strive to process your order as quickly as possible. Keep in mind we don’t control the post or courier services though. 


How much do you charge for shipping?

Shipping is free on all US orders and a flat rate of 9.99 for international orders. 


What is your cancellation policy?

Because of the custom nature of our product if you need to cancel your order please do so within 8 hours for a full refund. To cancel an order within 8 hours email us at support@goodboyhank.com

Please Note: After 8 hours your order is moved to the design queue. Once your order goes to design, cancellations will incur a design fee to cover artists fees. 

What will be in the portrait?

Your pet and their name. If there are people in the photo they will be cropped out. If your pet is wearing any type of clothing i.e. hats, bandanas etc those will be included in the photo as well as collars. If you do not want those types of items in your pet portrait, we recommend taking a new, clean photo. 


What makes a good photo? Check out our guidelines here.

  1. Make sure to take a photo with good lighting 
  2. Do not use a photo that is blurry
  3. Try not to use an overhead photo of your pet. Head on and close up are best and yield the best pet portrait!

If you have questions about if your photo will work feel free to email us support@goodboyhank.com and we can let you know if they photo in question will work!


For more information about our photo guidelines please visit our tips page. 

What currency are your prices based on?

All prices are based off of the US Dollar (USD)